This is extremely common in dry eye. Some people have severe symptoms but relatively few abnormalities on routine clinical tests. Others have obvious ocular-surface changes but surprisingly little discomfort.
This is known as sign–symptom discordance. And it is now well recognized in dry-eye research. There are several reasons why this can happen.
Dry eye changes from moment to moment
The tear film is a dynamic system. It changes with blinking, environment, humidity, airflow, screen use, time of day, contact-lens wear and recent use of eye drops. Your symptoms may also fluctuate from hour to hour or day to day.
A clinic test, however, measures what is happening during a relatively short period of time. So the eye that a doctor examines at 10 a.m. in a quiet clinic may not behave exactly like the same eye after eight hours of work in a dry room. That does not make the test useless. It simply means that a single measurement is a snapshot of a changing system.
The nerves matter too
The ocular surface contains a very dense network of sensory nerves. As we discussed in Neural Dysfunction & Altered Sensation, these nerves detect changes at the surface of the eye and help produce sensations as well as reflex responses such as tearing and blinking.
If sensory processing changes, the relationship between surface damage and symptoms can change too. In some situations, the nervous system may become unusually sensitive. Symptoms may then be much stronger than we would expect from routine ocular-surface findings. In other situations, corneal sensitivity may be reduced. The eye may then show significant surface abnormalities while producing surprisingly few symptoms.
This is one reason why how dry an eye feels is not a direct measurement of how much tear fluid is present or how damaged the surface is.